Device Guides

Apple iPhone 5

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I can't connect to another device using AirDrop

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

We found 5 possible causes:

  1. AirDrop isn't used correctly on your mobile phone
  2. The distance between the two devices is too long
  3. AirDrop is turned off on the other device
  4. There's an error on the other device
  5. The other device doesn't support AirDrop
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