Device Guides


I can't use one of my apps

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

We found 6 possible causes:

  1. The required app is damaged or deleted
  2. There's an error in the operating system on your mobile phone
  3. You aren't using the latest version of the app
  4. You've got a new phone number
  5. The memory is full
  6. There's no internet connection
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