Device Guides


I can't send and receive email

This troubleshooting guide will take you though a number of possible causes
to help you find a solution to your problem.


Set up your mobile phone for POP3 email.

Possible cause 1:

Your mobile phone hasn't been correctly set up for POP3 email

Solution:

Set up your mobile phone for POP3 email.

Find "Accounts"
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Accounts.
Create new email account
Tap Add account.
Tap Personal (POP3).
Enter email address
Tap the field below "Enter your email address" and key in your email address.
Tap NEXT.
Enter password
Tap the field below "Password" and key in the password for your email account.
Tap NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your mobile phone.
Enter username
Tap the field below "USERNAME" and key in the username for your email account.
Enter incoming server
Tap the field below "SERVER" and key in the name of your email provider's incoming server. If Optus is your email provider, key in mail.optusnet.com.au as your incoming server.
Enter incoming port number
Tap the field below "PORT" and key in 110.
Turn off encryption of incoming email
Tap the drop down list below "SECURITY TYPE".
Tap None to turn off the function.
Turn deletion of email on server on or off
Tap the drop down list below "Delete emails from server".
Tap Never to keep email on the server when deleting them on your mobile phone.
Tap When I delete from Inbox to delete email on the server when deleting them on your mobile phone.
Tap NEXT.
Enter outgoing server
Tap the field below "SMTP SERVER" and key in smtp.optusnet.com.au.
Enter outgoing port number
Tap the field below "PORT" and key in 25.
Turn off encryption of outgoing email
Tap the drop down list below "SECURITY TYPE".
Tap None to turn off the function.
Turn off SMTP authentication
Tap Require sign-in to turn off the function.
Tap NEXT.
Select settings for retrieval of new email
Tap the drop down list below "Sync frequency".
Tap the required setting.
Turn email notifications on or off
Tap Notify me when emails arrive to turn the function on or off.
Turn email synchronisation on or off
Tap Sync emails from this account to turn the function on or off.
Tap NEXT.
Enter account name
Tap the field below "Account name (optional)".
Enter sender name
Tap the field below "Your name" and key in the required sender name.
Tap NEXT.
Return to the home screen
Tap the Home key to return to the home screen.

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