Device Guides


The internet connection is intermittent

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

We found 5 possible causes:

  1. The quality of the telephone line is insufficient
  2. The wireless connection to the modem Wi-Fi Hotspot is unstable
  3. You're using a wireless connection to your modem
  4. The location of your modem isn't optimum
  5. A modem error has occurred
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