Device Guides


I can't use my modem as a Wi-Fi Hotspot

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Before you start this troubleshooting guide you need to check one important thing:

Is your modem turned on?

It's important to find out if your modem is turned on. If you can't turn on your modem, you need to solve this problem first. When the problem is solved, you'll most likely also be able to use your modem as a Wi-Fi Hotspot.


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