Device Guides

Samsung Galaxy Core Prime

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I can't turn on my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn on your mobile phone correctly.

Possible cause 2:

Your mobile phone isn't turned on correctly

Solution:

Turn on your mobile phone correctly.

1. Turn on your mobile phone
Tap On/Off until your mobile phone is turned on.
2. Enter PIN
Key in your PIN and tap OK.
If your SIM is rejected:
Contact your mobile phone store or your service provider.
3. Turn off your mobile phone
Tap and hold On/Off.
Tap Power off.
Tap OK.

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