Device Guides

Samsung Galaxy Note 10.1 (2014 Edition)

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The touch screen on my tablet isn't responding

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn off screen lock.

Possible cause 1:

Screen lock is turned on

Solution:

Turn off screen lock.

1. Choose option
Choose one of the following options:
Turn screen lock on or off, go to 1a.
Select setting for automatic screen lock, go to 1b.
2. 1a - Turn screen lock on or off
To turn on the screen lock:
Briefly tap On/Off.
To turn off the screen lock:
Briefly tap On/Off.
Slide your finger across the display.
3. 1b - Select setting for automatic screen lock
Slide your finger down the display starting from the top edge of your tablet.
Tap the settings icon.
Tap Device.
Tap Display.
Tap Screen timeout.
Tap the required period.
4. Return to the home screen
Tap the Home key to return to the home screen.

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