Device Guides

Samsung Galaxy Note8

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No message tone is heard on incoming messages

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn on the message tone.

Possible cause 1:

The message tone has been turned off

Solution:

Turn on the message tone.

Find "Messages notifications"
Slide your finger downwards starting from the top of the screen.
Tap the settings icon.
Tap Sounds and vibration.
Tap Notification sounds.
Tap Messages notifications.
Turn on notifications
Tap the indicator in the top right corner of the screen to turn on the function.
Select message tone
Tap Notification sound.
Tap the different message tones to hear them.
Once you've found a message tone you like, tap the Return key.
Return to the home screen
Tap the Home key to return to the home screen.

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