Device Guides


I can't access the internet

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

We found 8 possible causes:

  1. Little or no network coverage
  2. No connection to a Wi-Fi network is established
  3. You've established a connection to a Wi-Fi network, but you aren't logged on
  4. You've turned on manual network selection and are out of range of the selected network
  5. Flight mode is turned on
  6. Mobile data is turned off on your mobile phone
  7. Your mobile phone hasn't been correctly set up for mobile internet
  8. Wi-Fi isn't turned on on your mobile phone
Start guide
Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks