Device Guides


I can't play music

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Transfer audio files from your computer to your mobile phone.

Possible cause 1:

No audio files have been transferred to your mobile phone

Solution:

Transfer audio files from your computer to your mobile phone.

1. Connect mobile phone and computer
Open the cover on the left side of your mobile phone.
Connect the data cable to the phone socket and to your computer's USB port.
2. Transfer files
Start a file manager on your computer.
Go to the required folder in your computer's or mobile phone's file system.
Highlight a file and move or copy it to the required location.

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