Device Guides

Sony Xperia Z2

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I can't send and receive SMS

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Send an SMS to another number to check if the error is at the receiving end.

Possible cause 1:

There's an error at the receiving end

Solution:

Send an SMS to another number to check if the error is at the receiving end.

1. Create SMS
Tap the message icon.
Tap the new message icon.
2. Enter recipient
Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.
Repeat the procedure to add more recipients.
3. Write the text
Tap Write message.
Write the text for your SMS.
4. Send SMS
Tap Send when you've written your SMS.
5. Return to the home screen
Tap the home icon to return to the home screen.

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